We have confidence that you'll be happy with your order--but if for any reason you wish to return it, you can be assured that we stand behind everything we stock. If for any reason you are not satisfied with your order, you may return it for a full refund. We value your business and wish to make ordering from us as easy and enjoyable as possible.
We offer a 30-day unconditional money back guarantee on retail orders for most stock items. There are a few exceptions, which still carry an unconditional 14-day return policy. Items which are custom made to order (such as Artificial Bonsai trees), and items in our Asian Bedding categories (bedspreads, duvet covers, pillows and blankets), are made especially for you at the time of order. These items cannot be returned due to their custom-made nature.
Items with a 14-day return policy:
Chinese and Japanese Silk Paintings
Asian Style Furniture
Boxes and Trunks
Japanese Geisha Dolls
Oriental Serving Trays
Asian Bedding *Only returnable if the package is unopened.
Items with a 7-day return policy:
Artificial trees and plants
Live trees and plants
Vietnamese silk lanterns
Our Asian Bedding is custom made to order and we cannot accept returns on Bedding (bedspreads, duvet covers, blankets and pillows). Custom made orders are also not refundable.
If you are not fully satisfied with your order you may send it back to us (at your expense) for a full refund, minus original shipping expenses. You must contact us before returning your order. For more detailed information about returns, please see our Returns Policy.