FREQUENTLY ASKED QUESTIONS
All of our photos are of the actual products which we sell. For manufactured products, your item should arrive to you looking just like our pictures. For hand-painted items, we make every effort to reproduce our products with consistent color and quality--but as you can understand, every hand-painted and handmade item is in fact unique, and so will have small artistic differences such as slight color variations or altered brush strokes.
You can shop at Oriental-Decor.com with confidence. All credit card and personal information is kept secure by using the leading online payment processors: we are partners with PayPal and Authorize.Net, both industry-leading companies in payment gateways. Paypal is one of the best-known and trusted internet payment processors in the world. Authorize.net has been a leading payment gateway since 1996 and offers safe and secure credit card and electronic check transactions for our customers.
We ask that you contact us first if you wish to make a return. You may do so by calling us at 1-561-777-7358 or by emailing us at sales@oriental-decor.com. We will then provide you instructions on where to send your return.
Please note that we do not reimburse shipping charges on returns. Customers are responsible for any shipping charges that apply to sending in a return. For returned products that were offered with a free shipping promotion, the cost of shipping may be deducted from the final credit.
We have a large inventory turnover. We try our best to keep everything in stock, but sometimes we sell out quickly and the next shipment from Asia could be two or more months away. Please feel free to contact us and we'll let you know when an item will be arriving back in stock.
Yes, we offer custom art work for many of our products. For pricing, please contact us for a rate. Often we will ask you to email us a photo, diagram, measurements or anything else that will help us create the perfect customized artwork for you. Custom logos and wording can be silk screened onto our hand fans and wall fans as well.
We do not have any retail outlets. All of our products ship from our warehouses located in several US states, and which are not accessible to the public.
We only charge tax on orders shipping to Florida.
We offer a money back guarantee on all of our non-customized products. Most products on our website have a 30-day guarantee.
Please note that a portion of our products have a 14-day return guarantee and all live bonsai trees and artificial trees have a 7-day return guarantee. For complete details of our guarantee period, please click here.
Customized artwork cannot be returned.