Our Terms

1. We accept major credit cards (MasterCard, Visa, American Express and Discover), checks and money orders for the full amount of purchase. For payment by check or money order, please see payment - payment for more details.
2. We offer a 30-day unconditional money back guarantee on all retail orders with the exception of Shoji Screens, Chinese and Japanese silk paintings, Chinese incense burners, Japanese Lamps, Chinese Lamps and Asian Style Furniture. Shoji screens, Chinese and Japanese silk paintings, Chinese incense burners, Japanese Lamps, Chinese Lamps and Asian Style Furniture have a 14-day unconditional money back guarantee. If you are not fully satisfied with your order you may send it back to us (at your expense) for a full refund, minus original shipping expenses. You must contact us before returning your order. For more detailed information about returns, please see our returns policy.
3. Many of the items we sell on our site are original works of art. We reserve all rights to this original artwork, and our designs may not be copied or resold without prior consent. If you wish to sell our products on the internet, we offer a generous drop-ship program. Please contact us by email or by calling 1-888-925-5326 for details.
4. Images displayed in digital format can vary in color depending on your computer settings, browser, and other factors. Unavoidably, the colors displayed on your monitor may differ slightly from those of the actual product.
5. Many of the items we sell can be constructed with custom designs and made in bigger or smaller sizes. For custom designed art, please contact us for rates.
6. We can ship to most countries in the world. Shipping zones outside of the continental U.S. may require additional shipping charges. For certain products that we sell, such as bonsai trees, furniture (not including patio umbrellas), Japanese lamps, bamboo rugs, water fountains, Oriental area rugs, statues, vases and shoji screens, please contact us for a shipping rate. You may also call us direct at 1-888-925-5326. Please note that we cannot be responsible for VAT or customs charges which may be applied by your country.
7. While we carry a full inventory of all our products, some may go out of stock from time to time. Please be aware that on occasion an ordered item may require up to several weeks to ship if it is on back order. We will let you know if an item is on back order within two days after you place your order. Fortunately back ordered items are rare.
8. In the event of damage or breakage in the shipping process we will issue a call tag for the carrier to retrieve the product and replace it free of charge. Please save all original packaging, as the carrier must have this on all claims. For more detailed information about returns, please see our returns policy.
9. For international orders, Oriental-Decor.com is not responsible for any possible customs fees, taxes, duties and/or brokerage fees imposed by your country. If imposed, these fees are the responsibility of the purchaser.

1. All wholesale orders are final and cannot be returned.
2. In the event of damage or breakage in the shipping process we will issue a call tag for the carrier to retrieve the item and replace it free of charge. Please save all original packaging, as the carrier must have this on all claims. For more detailed information about returns, please see our return policy returns policy.
3. Many of the items we sell on our site are original works of art. We reserve all rights to this original artwork, and our designs may not be copied or resold without prior consent. We offer a generous drop-ship and affiliate program for those who are interested. Contact us for more information.
4. Many of the items we sell can be constructed with custom designs and made in bigger or smaller sizes. For custom designed art, please contact us for rates.
5. For wholesale orders outside the continental U.S, please contact us for shipping rates.
6. If you are a retailer with a physical location and/or have a retail web presence, you may be interested in our dropshipping program.

We offer a generous dropship program for several of our products, including patio umbrellas, jewelry and wall fans. If you own a website and would like to place any of these items on it for dropshipping, please email us or call us at 1-888-925-5326 for consideration.

Oriental-Decor.com accepts Visa, MasterCard, Discover and American Express. You may order directly from our website or by phone, 1-888-925-5326. Money orders and checks are also accepted.

Please make money orders and checks payable to our registered company name:
    Oriental Decor New York LLC

If you wish to pay by check or money order, please send your payment to the following address:
    Oriental Decor New York, LLC
    7328 Ashley Shores Circle
    Lake Worth, FL 33467
Please include the item/s you wish to order, specify the size, color, or any other appropriate options, along with your fullname, phone number, shipping address and email address (if you use email).

Oriental-Decor.com will accept returns on retail sales within 30 days of your receiving the item/s - the exception being for shoji screens, Japanese lamps and vases, which have a 14-day return time. Shipping charges will not be refunded and you must pay postage to return the item/s. If you receive an item damaged in shipping, we will file a claim with the shipper and we will replace the item at no cost to you. If this is the case, you must save all shipping materials for inspection by the carrier. In order to ensure a full and prompt refund, please email us or call us at 1-888-925-5326 before returning your item/s. Please do not send us returns before contacting us! We will let you know where to return your item/s after you contact us. All item/s returned to us must be in the same condition as to when they were received for a full refund. For all patio umbrella returns there is a $25 restocking fee. All other items on our website have no restocking fee.

All orders placed online or by phone are confidential. We respect your right to privacy and do not sell or give your information to any others.

We use an SSL secure server, enabled with a Security Certificate which encrypts all sensitive information such as credit card numbers. This is the internet standard for assuring the safety of credit card transactions over the net.
Credit card transactions are processed by www.authorize.net, the internet's leading merchant payment gateway. Your credit card information is never stored in any form on our servers.

Clicking on the seal below can give you more information about our SSL Security Certificate.